BU16 one side not working

The Lounge
1

Hi,

I purchased and just received a BU16 and an EF4 module, I’m just starting to learn it, I was connecting these to my DAW (Reaper) and it’s generally working.

But I found that one side of the BU16 seems to not be working. When I have the EF4 attached via USB-C and try to mate the BU16 to it, all but one side of the BU16 connects. I’ve tested this visually using the software too.

I haven’t done much testing so can’t describe much more yet, but I’ll test more tonight and post a follow-up. But I’m curious what’s the support policy/procedure on this? I just received and opened the boxes for these yesterday, never used.

Thank you

2

Are you the same user that wrote to us over mail as well?

If so, there you said you had to wait a bit more and the BU16 connected after that on that side as well. IF this issue is solved, please get back to us here as well, thank you.