Hi,
I purchased and just received a BU16 and an EF4 module, I’m just starting to learn it, I was connecting these to my DAW (Reaper) and it’s generally working.
But I found that one side of the BU16 seems to not be working. When I have the EF4 attached via USB-C and try to mate the BU16 to it, all but one side of the BU16 connects. I’ve tested this visually using the software too.
I haven’t done much testing so can’t describe much more yet, but I’ll test more tonight and post a follow-up. But I’m curious what’s the support policy/procedure on this? I just received and opened the boxes for these yesterday, never used.
Thank you