I have connection issues that I’m not able to resolve. I’ve tried all USB ports, updated grid editor etc. I have two modules that both won’t connect. LEDs light up, but not showing up connected in Grid Editor. Also don’t see MIDI messages coming in via MIDI-OX. Any ideas what should I try? This used to work well on this same computer with both modules.
Check with a software like USBTreeView or USBdeview! Grid needs to have a properly set up serial connection to your PC to show up in Editor. This should happen automatically, but we have seen cases where the setup got hijacked by other software.
Thanks, I checked with USBTreeView and I don’t see the device in the list. What should I do?
In this case, Grid is not connected to your computer properly. It’s receiving power but that’s all.
If you have the option, it would be useful to try to connect with different cables, into different port or to a different computer completely.
I tried all ports of my PC with 3 different cables - but grid module doesn’t show up in USB tree view. I double checked with different USB devices and they all work on different ports.
I also checked the modules connected to mac and both of them work, I also updated the firmware which did not help the issue on the PC.
It does seem like a windows-related software issue. What can I do to resolve this?